1. Introduction

At FirstConsult, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to personal information we collect from you when you use our website, interact with us, or use our services. Please read this privacy policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

2.1 Information You Provide to Us

• Identity Data: includes first name, last name, username or similar identifier, title.
• Contact Data: includes billing address, delivery address, email address and telephone numbers.
• Financial Data: includes bank account and payment card details (processed securely through our payment processors).
• Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Business Data: includes information about your business challenges, goals, and requirements that you share during consultations.

2.2 Information We Collect Automatically

• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: includes information about how you use our website and services.
• Cookie Data: our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and also allows us to improve our website.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and maintain our services, including to monitor the usage of our service.
• To manage your account and registration as a user of the service.
• To fulfill the terms of a contract we are about to enter into or have entered into with you.
• To contact you regarding updates or informative communications related to our services, including security updates.
• To provide you with news, special offers, and general information about other goods, services, and events which we offer.
• To manage your requests to us and provide customer support.
• For business analyses, identifying usage trends, determining the effectiveness of our promotional campaigns.
• To improve our website, products, services, marketing, and customer relationships.

4. Data Sharing and Transfers

We may share your personal data with the following categories of recipients:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. We will not transfer your personal data outside the European Economic Area (EEA) unless appropriate safeguards are in place.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

8. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your computer or mobile device when you browse websites.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

• By email: [email protected]
• By phone: +49 176 825 391
• By mail: Schillerstraße 7, Munich, Germany